Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Zig ZiglarBe strong, but not rude; Be kind, but not weak; Be bold, but not bully; Be humble, but not timid; Be prooud, but not arrogant.
Zig ZiglarIt's not the situation, but whether we react, or respond, to the situation that's important.
Zig Ziglar