If you've had a bad experience with an agent, you have to move past it. You are bound to want a player at some stage who is represented by this guy and you will have to try to work around the personality of the agent. You tend to work out what makes them tick, what they respond to. You have to have tactical plans to get a deal over the line.

Shut your noise, you old c***!

I don't like people who drain my time and energy. If you've seen the Harry Potter films, we use the term 'dementors' - people who can draw the life out of you in terms of your energy. So we eradicate the 'dementors', encourage the positive people, and that spreads around to create the team spirit we have here

I have had situations in the past when you are close to signing a player and the money involved switches from euros to pounds to dollars. It is a difficult process, but one we have to work with.

The one thing I hate about other managers is waffle that is nowhere near the truth. I would never conduct myself like that.

Emirates Stadium should be named after Arsene Wenger

You feel vulnerable when you hear things that are not being said