The public totally discounts low-probability high-consequence events. The individual says, it's not going to be this plane, this bus, this time.

We don't talk about that at all as a country. I think that most people assume that there's nothing they could do if a nuclear bomb went off in their city. And that's just not true. Most people would survive most terrorist nuclear attacks because the bombs would likely be much smaller than those we were dealing with in the Cold War.

People help way more than we expect, way more than makes sense. But when you talk to people called heroes, they often say they did it for themselves. In one case, a hero said that the cost of not doing it is so great, the sense of shame, when he knew that he was strong enough, that the fear of not doing anything was more frightening than the fear of dying.

The health of your family or your office or your city directly affects the health of it after. The better you are at handling high-stress situations with little information, those skills lead to resilience and the ability to recover afterward.

Most Korean parents saw themselves as coaches, while American parents tended to act more like cheerleaders.

Women in particular seem to say things like, "I'm sure I'd be the one screaming and not moving in an emergency." I don't think that's the case. People who've been through really horrible life-or-death situations say that nobody behaves the way they would have expected. But that said, there are predictors.

Citizens are not prepared for attacks because there is a bias against the public by nearly every expert and government official. In emergency preparedness, there is this belief that public will panic, that the public is not to be trusted, that there will be looting.