The most important role of managers is to create environment in which people are passionately dedicated to winning in marketplace.

I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the big value is not in the purchase fulfillment, but in knowing as much about a customer base of ten or twenty million people as a corner store used to know about a customer base of a few hundred. In today's mass-merchandising world, that's largely gone; Amazon is trying to use computer technology to re-establish it.

If the brutal facts are not faced by leaders, the brutal reality sets in.

I believe in the value of paranoia. Business success contains the seeds of its own destruction. The more successful you are, the more people want a chunk of your business and then another chunk and then another until there is nothing left.

Not all problems have a technological answer, but when they do, that is the more lasting solution.

Activity is not output.

How can you motivate yourself to continue to follow a leader when he appears to be going around in circles?