Detect and fix any problem in a production process at the lowest stage possible.

I have been quoted saying that, in the future, all companies will be Internet companies. I still believe that. More than ever, really

The Lesson is, we all need to expose ourselves to the winds of change

If the brutal facts are not faced by leaders, the brutal reality sets in.

Make mistakes faster.

I'm a great believer in particularly being alert to changes that change something, anything, by an order of magnitude, and nothing operates with the factors of 10 as profoundly as the Internet.

Growth is kinda built into everyone's genes. It's built into management's genes, the salesman's genes, the investors' desires. People expect companies to grow.