In the first round of work simplification...you can reasonably expect a 30 to 50 percent reduction...To implement the actual simplification, you must question why each step is performed. Typically, you will find that many steps exist in your work flow for no good reason. Often they are there by tradition or because formal procedure ordains it, and nothing practical ordains it.

The Lesson is, we all need to expose ourselves to the winds of change

Think about it. Right now, a whole generation of young (customers) in the United States has been brought up to take computers for granted. Pointing a mouse is no more mysterious to them than hitting the "on" button on the television is to their parents.

So give me a turbulent world as opposed to a quiet world and I'll take the turbulent one.

Congress will pass a law restricting public comment on the Internet to individuals who have spent a minimum of one hour actually accomplishing a specific task while on line.

You have to pretend you're 100 percent sure. You have to take action; you can't hesitate or hedge your bets. Anything less will condemn your efforts to failure.

The boom was healthy too, even with its excesses. Because what this incredible valuation craze did was draw untold sums of billions of dollars into building the Internet infrastructure. The hundreds of billions of dollars that got invested in telecommunications, for example.