High performance leaders capitalize on crises to galvanize the motivation and actions of people in the organization.

Service to others should be one of the most basic purposes of family life and schooling.

There is a new science of complexity which says that the link between cause and effect is increasingly difficult to trace; that change (planned or otherwise) unfolds in non-linear ways; that paradoxes and contradictions abound; and that creative solutions arise out of diversity, uncertainty and chaos.

When creativity is the goal, schools must have their own platforms to network and innovate.

Physically, teachers are often alone in their own classrooms with no other adults for company. Psychologically, they never are.

Blame and betrayal are the emotional enemies of improvement.

Although everyone wants to change the teacher, it's time for the agents of educational reform to change themselves.