Leaders are made one response at a time.

The issue is: how do you engage the audience? And one of the things I talk to our communicators about is: The outline is great; the stories are great. But how do you engage them? How do you make it feel like we are on a journey, not you are just up there giving me information.

I'm concerned about the plight of children. But I'm not on a mission to get all the available orphans in the world adopted into Christian homes.

Guilt rarely results in positive behavior. But gratitude? Great things flow from a heart of gratitude.

When happiness points in one direction while wisdom, truth, integrity, and common sense point in another, that's when really smart people start doing really stupid things.

Be who you are. But be the very best communicator you can possibly be. To do that you must be willing to sacrifice what's comfortable-what has become part of your style-for the sake of what is effective.

Charisma on stage is not necessarily evidence of the Holy Spirit.