People don't want simply to buy the product, they want to have sympathy with the company too.

If you really didn't ever want to get wrinkles, then you should have stopped smiling years ago!

I think it is completely immoral for a shop to trade in the middle of a community, to take money and make profits from that community and then ignore the existence of that community, its needs and problems.

I have no interest in being the biggest, the most profitable or the largest retailer. I just want The Body Shop to be the best, most breathlessly exciting company - and one that changes the way business is carried out.

Be daring. Be first. Be different.

There are no rules or formulas for success. You just have to live it and do it. knowing this gives us enormous freedom to experiment toward what we want. Believe me, it's a crazy, complicated journey. It's trial and error. It's opportunism. It's quite literally, "Let's try lots of this stuff and see how it works."

My passionate belief is that business can be fun, it can be conducted with love and a powerful force for good.