Poverty makes it very difficult in an already competitive world for kids to get on a straight track where they can actually love learning.

I think we need leadership that helps us remember that part of what we are about is caring about more than the person right next to us, but the folks across the way.

I don't talk a lot when I interview. My job is to get out of the way.

I call the language of political figures, pundits and administrators "the haute couture of language."

I think as a kid I always liked to listen to people. I loved hearing stories.

If you say a word often enough it becomes you.

Listening is not just hearing what someone tells you word for word. You have to listen with a heart. I don't want that to sound touchy-feely; it is not. It is very hard work.