I love studying how people are. Not just what they're saying, but how they are, what they're doing.

People who are sick, or who have been sick, or have come close to death have a lot to say - and they want you to hear it.

I call the language of political figures, pundits and administrators "the haute couture of language."

If you say a word often enough it becomes you.

I love studying how people are. Not just what they're saying, but how they are, what they're doing.

I happen to be a hopeaholic. I tend to look at problems as an opportunity to do some work.

People realize that we're very good at sending people to war, but we're not good at taking care of them. And people are coming back from war now; years ago, they would have been killed, now they're wounded; and they're coming back alive and with post-traumatic stress. So, I think Americans are sensible enough to know we've got to figure out a way to take care of them.