This was not guilt: guilt is what you feel when you have done something wrong. What I felt was shame: I was what was wrong.

Human interaction is the key force in overcoming resistance and speeding change.

A failure often does not have to be a failure at all. However, you have to be ready for it-will you admit when things go wrong? Will you take steps to set them right?-because the difference between triumph and defeat, you'll find, isn't about willingness to take risks. It's about mastery of rescue.

Practice is funny that way. For days and days, you make out only the fragments of what to do. And then one day you've got the thing whole. Conscious learning becomes unconscious knowledge, and you cannot say precisely how.

If I became just a brain in a jar - as long as I can communicate back and forth with people, that would be okay with me.

This was not guilt: guilt is what you feel when you have done something wrong. What I felt was shame: I was what was wrong.

Checklists turn out...to be among the basic tools of the quality and productivity revolution in aviation, engineering, construction - in virtually every field combining high risk and complexity. Checklists seem lowly and simplistic, but they help fill in for the gaps in our brains and between our brains.