We yearn for frictionless, technological solutions. But people talking to people is still the way norms and standards change.

The evidence is that people who enter hospice don't have shorter lives. In many cases they are longer.

No travel ban or quarantine will seal a country completely. Even if travel could be reduced by eighty per cent-itself a feat-models predict that new transmissions would be delayed only a few weeks. Worse, it would only drive an increase in the number of cases at the source. Health-care workers who have fallen ill would not be able to get out for treatment, and the international health personnel needed to quell the outbreak would no longer be able to go in.

You may not control life's circumstances, but getting to be the author of your life means getting to control what you do with them.

No matter what measures are taken, doctors will sometimes falter, and it isn't reasonable to ask that we achieve perfection. What is reasonable is to ask that we never cease to aim for it.

Coaching done well may be the most effective intervention designed for human performance.

You can't make a recipe for something as complicated as surgery. Instead, you can make a recipe for how to have a team that's prepared for the unexpected.