The evidence is that people who enter hospice don't have shorter lives. In many cases they are longer.

We yearn for frictionless, technological solutions. But people talking to people is still the way norms and standards change.

We now have 30 percent, for example, of Medicare patients who are seeing doctors who are rewarded for doing this kind of work, like high blood pressure control. So, the Affordable Care Act has pushed this direction down the road.

In every industrialized nation, the movement to reform health care has begun with stories about cruelty.

The evidence is that people who enter hospice don't have shorter lives. In many cases they are longer.

I chose surgery because I thought that perhaps this would make me more like the kind of person I wanted to be.

Human interaction is the key force in overcoming resistance and speeding change.