Human interaction is the key force in overcoming resistance and speeding change.

There are times when you have sharp elbows, and people are trying to muscle you out of certain meetings - because then people could leak to the press that you had a role in certain decisions. I, at twenty-six, was very impatient and didn't know how to keep my powder dry. I was running a team of seventy-five people when I had never been a boss. I was the worst boss ever.

In every industrialized nation, the movement to reform health care has begun with stories about cruelty.

You may not control life's circumstances, but getting to be the author of your life means getting to control what you do with them.

Our reluctance to honestly examine the experience of aging and dying has increased the harm we inflict on people and denied them the basic comforts they most need.

The battle of being mortal is the battle to maintain the integrity of one's life.

We always hope for the easy fix: the one simple change that will erase a problem in a stroke. But few things in life work this way. Instead, success requires making a hundred small steps go right - one after the other, no slipups, no goofs, everyone pitching in.