Human interaction is the key force in overcoming resistance and speeding change.

Man is fallible, but maybe men are less so.

And in stories, endings matter.

In psychology, there's something called the broken-leg problem. A statistical formula may be highly successful in predicting whether or not a person will go to a movie in the next week. But someone who knows that this person is laid up with a broken leg will beat the formula. No formula can take into account the infinite range of such exceptional events.

No one teaches you how to think about money in medical school or residency. Yet, from the moment you start practicing, you must think about it. You must consider what is covered for a patient and what is not.

Coaching done well may be the most effective intervention designed for human performance.

If I became just a brain in a jar - as long as I can communicate back and forth with people, that would be okay with me.