Human interaction is the key force in overcoming resistance and speeding change.

Are doctors who make mistakes villains? No, because then we all are.

I chose surgery because I thought that perhaps this would make me more like the kind of person I wanted to be.

Outsiders tend to be the first to recognize the inadequacies of our social institutions. But, precisely because they are outsiders, they are usually in a poor position to fix them.

Human interaction is the key force in overcoming resistance and speeding change.

If we took away the ability to put defibrillators in people in their last years, people would be shouting in the streets.

Just using a checklist requires [doctors] to embrace different values from ones we've had, like humility, discipline, teamwork.