Frank W. Woolworth once told me that the turning-point in his career did not come until he was thrown flat on his back by illness. He was sure that his business would go to pieces during his long, enforced absence. Instead, he discovered that he had in his employ men who could overcome difficulties when given power to exercise initiative. After that Woolworth left many problems and difficulties to be solved by subordinates and turned his attention to big things.
B. C. ForbesThe British have their own conception of what constitutes the typical American. He must have a flavor of the Wild West about him. He must do spectacular things. He must not be punctilious about dignity, decorum and other refinements characteristic of the real British gentleman. The Yankee pictured by the Briton must be a bustler. If he is occasionally flagrantly indiscreet in speech and action, then he is so much more surely stamped the genuine article. The most typical American the British ever set their eyes on was, in their judgment, Theodore Roosevelt.
B. C. ForbesThere's no such thing as a self-made man. I've had much help and have found that if you are willing to work, many people are willing to help you.
B. C. ForbesDo too many executives still indulge in the short-sighted habit of issuing orders without taking the slightest pains to explain to those responsible for carrying them out the whyfor and wherefor of the orders? Where employees come in daily and hourly contact with the public, surely it is important that care be taken to fit them to reply intelligently to courteous questions. ""Because them are orders"" isn't a satisfying reply-even less satisfactory to the management than to the public.
B. C. Forbes