I walked in and inherited a management group that I didn't know very well. They didn't know me, and we had a very short window to put together a credible recovery plan.

Social obligation is much bigger than supporting worthy causes. It includes anything that impacts people and the quality of their lives .

A good company delivers excellent products and services, and a great company does all that and strives to make the world a better place.

One of the things I've had the advantage of, growing up and being close to the top management of this company and other companies for most of my life, is seeing how CEOs start to believe in their own infallibility. And that really scares me.

I believe very strongly that corporations could and should be a major force for resolving social and environmental concerns in the twenty-first century.

Nobody's irreplaceable, including me. I think for too long we've had a cult of personality in this company and in this industry, and frankly, I'd like to see that diminish.

I think the world is filled with so much hype and PR bull. Frankly, it all comes out in the end. Good or bad, I'd rather just let our accomplishments really speak for themselves.