A good company delivers excellent products and services, and a great company does all that and strives to make the world a better place.

A good company delivers excellent products and services, and a great company does all that and strives to make the world a better place.

I think I was the first executive to ever speak at a Greenpeace business conference, in London in 2001. That didn't play well here at Ford, but I thought it was an important signal to send internally, that these were the kind of issues we needed to be grappling with.

Nobody's irreplaceable, including me. I think for too long we've had a cult of personality in this company and in this industry, and frankly, I'd like to see that diminish.

It's amazing how much data is out there. The question is how do we put it in a form that's usable?

One of the things I've had the advantage of, growing up and being close to the top management of this company and other companies for most of my life, is seeing how CEOs start to believe in their own infallibility. And that really scares me.

I don't care where you are in the world, people are aware of what technology is available to others. If you're in Nairobi, you're certainly aware of the iPhone.