When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".

The scientific understanding of some of these [childhood] diseases is advancing quite rapidly. There's some things like premature birth or nutrition, first day deaths that we need a lot more insights so that we can build the tools to solve those problems.

I am surprised that in various countries, whether it's the U.K. or the U.S., you see isolationist tendencies that would tend to work against the co-operation, whether it's climate change, immigration, innovation, helping the very poorest. Those are things where you want to think across country boundaries and see a win-win-type solution.

Microsoft has long hired based on IQ and "intellectual bandwidth."

Convert bad news to good news.

Life is not a continuous process, there's some sort of finite number of achievements that defines your life.

The information highway will transform our culture as dramatically as Gutenberg's press did the Middle Ages.