I didn't even complete my University Education

Vaccines are extremely well tested; their safety is well understood. The false allegations about vaccines causing autism have been disproven. But there are still echoes out there confusing people.

Well the Global Fund, because of how well it's worked on not only AIDS, but also malaria and tuberculosis, I'd say it's well accepted. I mean, it's not politically controversial that this is a great humanitarian effort. But budgets are very very tight.

Customer service will become the primary value added function of every business.

Software suppliers are trying to make their software packages more 'user-friendly'... Their best approach so far has been to take all the old brochures and stamp the words 'user-friendly' on the cover.

You have to be willing to see that sometimes the governments of these poor countries don't come through. You have to think about that as a constraint. How do you help them be better? How do you come up with things that actually work, even in those tough situations.

OK, I have a nickname. My family calls me 'Trey' because I'm William the third. My dad has the same name, which is always confusing because my dad is well known, and I'm also known.