There are several hundred people who stayed in the Ebola-affected countries and continued to do the work, put themselves at great risk because medical workers are the most likely to be infected because they're helping out when the person's health is deteriorating, including quite a bit of bleeding as they're getting very, very sick.
Bill GatesKenyaโs M-Pesa proves that when people are empowered, they will use digital tech to innovate on their own behalf.
Bill GatesWhen you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".
Bill GatesBut the improvements will happen faster and last longer if we can channel market forces, including innovation that's tailored to the needs of the poorest, to complement what governments and nonprofits do. We need a system that draws in innovators and businesses in a far better way than we do today.
Bill GatesOnly a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.
Bill Gates