In poor countries, we still need better ways to measure the effectiveness of the many government workers providing health services. They are the crucial link bringing tools such as vaccines and education to the people who need them most. How well trained are they? Are they showing up to work?

Our current expectations for what our students should learn in school were set fifty years ago to meet the needs of an economy based on manufacturing and agriculture. We now have an economy based on knowledge and technology.

The first five years have so much to do with how the next 80 turn out.

There is a difference between what technology enables and what historical business practices enable.

If the 1980s were about quality and the 1990s were about reengineering, then the 2000s will be about velocity.

Given how few young people actually read the newspaper, it's a good thing they'll be reading a newspaper on a screen.

I think if you talk to the experts in any field where you have to take on a unknown challenge, where you're going to be working on it for a long time you'd find that to work themselves up to their best performance and really throw themselves into it, you know, spend all these hours in there and ah, give it their... give it their best that optimism plays a role.