The intersection of law, politics, and technology is going to force a lot of good thinking.

Sometimes, I think my most important job as a CEO is to listen for bad news. If you don't act on it, your people will eventually stop bringing bad news to your attention and that is the beginning of the end.

Sometimes we do get taken by surprise. For example, when the Internet came along, we had it as a fifth or sixth priority.

I like the idea of putting your Christmas wish list up and letting people share it.

We all need people who will give us feedback. That's how we improve.

The Internet is the easiest thing to get into. To be an Internet retailer, you just get that URL.

It's easier to add things on to a PC than it's ever been before. It's one click, and boom, it comes down.