Reward worthy failure - Experimentation.

We flew down weekly to meet with IBM, but they thought the way to measure software was the amount of code we wrote, when really the better the software, the fewer lines of code.

Two years from now, spam will be solved.

The next time someone tells you we can trim the budget by cutting aid, I hope you will ask whether it will come at the cost of more people dying.

It's not easy to remember, but IBM was the computer industry when I was growing up. You loved 'em. You hated 'em. You knew what they were doing. They had set a standard for mainframes. They also set a standard for great sales focus and heavy product R & D.

I read a lot of obscure books and it is nice to open a book.

An important re-engineering principle is that companies should focus on their core competence and outsource everything else.