Your customers get better when you do.

We've got to put a lot of money into changing behavior.

Microsoft's philosophy is to 'do things better.' And Vista has given us lots of opportunity to do that.

Strategically, a major function of the CEO is to look for bad news and encourage the organization to respond to it. Employees must be encouraged to share bad news as much as good news.

If I only had two dollars left I would spend one dollar on PR.

Philanthropy should be taking much bigger risks that business. If these are easy problems, business and government can come in and solve them.

The worst pandemic in modern history was the Spanish flu of 1918, which killed tens of millions of people. Today, with how interconnected the world is, it would spread faster.