I have always loved the competitive forces in this business. You know I certainly have meetings where I spur people on by saying, "Hey, we can do better than this. How come we are not out ahead on that?" Thats what keeps my job one of the most interesting in the world.

Capitalism has shortfalls. It doesn't necessarily take care of the poor, and it underfunds innovation, so we have to offset that.

Your most unhappy customers are your greatest source of learning.

You know capitalism is this wonderful thing that motivates people, it causes wonderful inventions to be done. But in this area of diseases of the world at large, it's really let us down.

When I was growing up, my parents were almost involved in various volunteer things. My dad was head of Planned Parenthood. And it was very controversial to be involved with that.

My fascination is broadly with biology and the fact that our increased understanding of biology allows for breakthroughs in a broad set of diseases.

Customer service will become the primary value added function of every business.