I have always loved the competitive forces in this business. You know I certainly have meetings where I spur people on by saying, "Hey, we can do better than this. How come we are not out ahead on that?" Thats what keeps my job one of the most interesting in the world.

Technology is unlocking the innate compassion we have for our fellow human beings.

There were a lot of missteps in the early days, but because we got in early we got to make more mistakes than other people.

Often you just have to rely on your intuition.

We have completely eradicated smallpox; we have almost eradicated polio. That's the miracle of vaccines, which is even greater than that of antibiotics.

I'm not big on to-do lists. Instead, I use e-mail and desktop folders and my online calendar. So when I walk up to my desk, I can focus on the e-mails I've flagged and check the folders that are monitoring particular projects and particular blogs.

The term, information at your fingertips, is to remind people what a broad role the personal computer will be playing. It's not a computation device, it's not a word processing or a spreadsheet device. It's a window onto the world of information.