When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".
Bill GatesMaintaining a consistent platform also helps improve product support - a significant problem in the software industry.
Bill GatesWe're still missing about a dozen vaccines that will make a huge difference. For adults, we've got HIV and TB are still huge; for kids malaria is still killing a half million kids a year out of that 6 million. We probably need some vaccines, but we need a little more data to make sure we're getting the vaccines that will save the most lives.
Bill Gates