Any version of Windows is going to have lots of great new things that people use and things that are tough.

I'm not a macroeconomics person.

We're at the point now where the challenge isn't how to communicate effectively with e-mail; it's ensuring that you spend your time on the e-mail that matters most.

Driving up the value of the advertising is a big commitment for Microsoft.

The difference between a stranger sending you a message that you might be interested in at a very low volume level, no repetition, just sending it to very few people, and that being done as spam - those things get close enough that you want to be careful never to filter out something that's legitimate.

Anyone who spends their life on a computer is pretty unusual.

You have to have a certain realism that government is a pretty blunt instrument and without the constant attention of highly qualified people with the right metrics, it will fall into not doing things very well.