I think there certainly was a milestone in the '90s with regards to the Internet achieving critical mass. There were several magical factors that came together: the creation of HTML by Tim Berners-Lee, the drop in the price of communications, and all the PCs out there that you could put this software into.

In almost every job now, people use software and work with information to enable their organization to operate more effectively.

In poor countries, we still need better ways to measure the effectiveness of the many government workers providing health services. They are the crucial link bringing tools such as vaccines and education to the people who need them most. How well trained are they? Are they showing up to work?

Now, if you're rich, you can spend a lot of money, Netherlands-style, and reduce that. But Bangladesh or parts of India, like Calcutta, they just simply won't be able to afford that kind of protection.

The machines need to get faster. They need to get cheaper.

According to Ethiopian custom, parents wait to name a baby because children often die in the first weeks of life.

Great organizations demand a high level of commitment by the people involved.