I set a rule that people weren't allowed to send good news unless they sent around an equal amount of bad news. We had to get a balanced picture. In fact, I kind of favored just hearing about the accounts we were losing because ... bad news is generally more actionable than good news.

Paper is no longer a big part of my day. I get 90% of my news online, and when I go to a meeting and want to jot things down, I bring my Tablet PC. It's fully synchronized with my office machine so I have all the files I need.

I understand how every healthy child, every new road, puts a country on a better path, but instability and war will arise from time to time, and I'm not an expert on how you get out of those things.

In almost every job now, people use software and work with information to enable their organization to operate more effectively.

Creating a piece of software is always complicated because you're doing something new. If you just wanted something that had been done before you'd just use that old piece of software. So there are no repetitive tasks.

Technology must be implemented as part of a thoughtful, holistic approach to education transformation that includes teacher training, relevant curricula, parental involvement, and programs for children that fill unmet needs for basics like nutrition and health care.

If we [the USA] don't innovate in education, it's literally going to mean less people get to go have that education at a time when more people are going to want it. We've got to put courses out on the Web, we've got to put interactive learning out on the Web.