Sometimes we do get taken by surprise. For example, when the Internet came along, we had it as a fifth or sixth priority. It wasn't like somebody told me about it and I said, "I don't know how to spell that." I said, "Yeah, I've got that on my list, so I'm okay." But there came a point when we realized it was happening faster and was a much deeper phenomenon than had been recognized in our strategy.

I don't generally read a lot of fiction.

Flipping burgers is not beneath your dignity. Your Grandparents had a different word for burger flipping - they called it opportunity.

In the old generation, if one kid bought a PlayStation 2 and the other kid bought an Xbox, at his house you played PlayStation, at your house you played Xbox. Now that it's online, all those early buyers who... you want to play with, they've got their reputation online of who they are and how good they are at these games.

Unemployment rates among Americans who never went to college are about double that of those who have a postsecondary education.

Success is a miserable teacher. It tempts intelligent people to believe they cannot lose. And it is an unreliable guide to the future.

I see little commercial potential for the Internet for at least ten years.