The outside perception and inside perception of Microsoft are so different. The view of Microsoft inside Microsoft is always kind of an underdog thing.

Learn from your unhappy customers.

I believe in generous aid policies.

The malaria parasite has been killing children and sapping the strength of whole populations for tens of thousands of years. It is impossible to calculate the harm malaria has done to the world.

No more misquoted forms, lost invoices, redundant entries, missing checks, or delays caused by incomplete paperwork.

I think there's even a chance that [R&D and innovation budgets] might be increased [during Donald Trump Administration] and we should go and make that case to the executive branch, to the Congress.

When I was trying to figure out why lives have improved so much in the last 300 years, where we've gone from a third of kids dying before 5 to - by 1990 it was down to 10% - now it's down to 5%. And saying why, over all history, there were smart people, but that number didn't change. Average life span didn't change. What's magical about what's been deemed the Industrial Revolution? It's really energy intensity.