I have a company that is not Microsoft, called Corbis. Corbis is the operation that merged with Bettman Archives. It has nothing to do with Microsoft. It was intentionally done outside of Microsoft because Microsoft isn't interested.

A company's ability to respond to an unplanned event, good or bad is a prime indicator of its ability to compete.

I choose a lazy person to do a hard job. Because a lazy person will find an easy way to do it.

Setting clear goals and finding measures that will mark progress toward them can improve the human condition.

With Windows 8, Microsoft is trying to gain market share in what has been dominated by the iPad-type device. But a lot of those users are frustrated. They can't type. They can't create documents.

Learn from your unhappy customers.

When I say "miracle" I mean a kind of thing like a computer on a chip, or the internet, or the cellphone, that are really quite miraculous. Most people would not have predicted them, and their effect has been very, very dramatic.