Technology must be implemented as part of a thoughtful, holistic approach to education transformation that includes teacher training, relevant curricula, parental involvement, and programs for children that fill unmet needs for basics like nutrition and health care.

I'm not big on to-do lists. Instead, I use e-mail and desktop folders and my online calendar. So when I walk up to my desk, I can focus on the e-mails I've flagged and check the folders that are monitoring particular projects and particular blogs.

There won't be anything we won't say to people to try and convince them that our way is the way to go.

Students deserve great teachers. And teachers deserve the support they need to become great.

From the day Microsoft was started, the only constraint to our growth has been attracting ah, more great programmers, very smart, committed, ah, people. And so we're always on... on the look for ah, that kind of person.

People always fear change. People feared electricity when it was invented, didn't they?

SPAM is taking e-mail, which is a wonderful tool, and exploiting the idea that it's very inexpensive to send mail.