If the 1980s were about quality and the 1990s were about reengineering, then the 2000s will be about velocity.

There will be two types of businesses in the next 5 years, those that are on the Internet, and those that are out of business

Two years from now, spam will be solved.

My mom was on the United Way group that decides how to allocate the money and looks at all the different charities and makes the very hard decisions about where that pool of funds is going to go.

The phenomenal generosity of the United States in its aid budget towards health issues is the best in the world. You can look at that broadly, you can look at it in terms of HIV, the PEPFAR money which came together in a Republican administration with bipartisan support.

The kids are a big part of my schedule.

Embrace bad news to learn where you need the most improvement.