Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.
Bill GatesThis is something we're very committed to, it's something that I think people are underestimating right now as they've seen some of the dot-com promises not come through. I think they're missing the fact that the basic technology is moving forward, the new platforms are here and this vision of the digital decade will be a reality.
Bill Gates