Champions behave like champions before they are champions

Afford each person the same respect, support, and fair treatment you would expect if your roles were reversed. Deal with people individually, not as objects who are part of a herd-that's the critical factor.

Calculated risks are part of what you do, but the idea that something completely crazy will work just because it's completely crazy is completely crazy.

As the leader, part of the job is to be visible and willing to communicate with everyone

I've observed that if individuals who prevail in a highly competitive environment have any one thing in common besides success, it is failure—and their ability to overcome it.

I have a sense of humor. I usually come off as very serious, but I definitely have a dry sense of humor.

I often think about the class differences involved in "jobs" vs. "careers."