You have to think for an email. What's the subject? What's it about? It takes two seconds to think about that. So you have to think, Is this a work thing or a social thing? Which? Then you get into a situation that you don't want to be in, because then people are thinking about it too much.

We can break news really fast. When an earthquake happens, there are people Twittering about it.

I thought I was going to stay at Google, because it was a great place to work.

I'm curious about writing in the age of online publishing. Because nobody cares about good writing online.

I was writing and developing software for alumnae to be able to connect and communicate.

Even the simplest tools can empower people to do great things.

Understand that you dont have all the answers, you just have to start somewhere and keep an open mind.