When you think about email or IMing, why aren't you writing back? I can see your avatar, I know you're online, why aren't you writing me back? But with Twitter, everybody sends their responses to Twitter, and Twitter then sends them out to everyone. So there's not this constant connection. You can be hyperconnected, then you can take a break for a couple days and it's fine.
Biz StoneWe hired a CSR person at Twitter, years before we hired our first sales person, to make sure we had a culture and impact of doing good.
Biz StoneThe most rewarding thing for me has been this affirmation for me that people are basically good and smart, and if you give them a simple tool that allows them to exhibit that behavior, they'll prove it to you every single day.
Biz Stone