We didn't have anything before Twitter that allowed a group of people roaming around a city to communicate instantly, in real time, and in a coordinated way, in a group.

In any leadership position, you're always going to be disappointing somebody.

I haven't been paying attention to politics long enough to have really smart opinions.

When I studied graphic design, I learned a valuable lesson: There's no perfect answer to the puzzle, and creativity is a renewable resource.

The most rewarding thing for me has been this affirmation for me that people are basically good and smart, and if you give them a simple tool that allows them to exhibit that behavior, they'll prove it to you every single day.

I started designing book jackets, which was great because I was good at it. And then from there I decided to become a freelance graphic designer and I needed to expand beyond book jackets, so I taught myself web design, and then in 1999 some friends of mine decided to start a company called Xanga.com, which was a very early kind of social network slash blogging community.

When you think about Twitter, there are people all around the world reporting twenty-four seven, every second. They're reporting what they're seeing and what's happening around them. So there's a lot of potential for breaking news.