I think that Eleanor Roosevelt really learned about the limits of power and influence from Arthurdale. She could not make some things happen. And she particularly learned that she could not, just because she was nominally in charge, she could not change people's hearts and minds; that a very long process of education would result before race was on the national agenda. And it really did move her into the racial justice arena with both feet. She came out fighting.

I think that, very often there's a pain that's just too painful to touch. You'll break apart. And I think her mother's death and disappearance and abandonment was something she just never could deal with. Eleanor Roosevelt, when she's really very unwell in 1936, she takes to her bed. She has a mysterious flu.

A lot of people say that Eleanor Roosevelt wasn't a good mother. And there are two pieces to that story. One is, when they were very young, she was not a good mother. She was an unhappy mother. She was an unhappy wife. She had never known what it was to be a good mother. She didn't have a good mother of her own. And so there's a kind of parenting that doesn't happen.

Well, in Washington, this is a very hard time for Eleanor and Franklin. This is when Lucy Mercer first appears. And Lucy Mercer is Eleanor Roosevelt's own secretary. Very beautiful young woman, not unlike Eleanor Roosevelt: tall, blonde, thick haired. And FDR is having an affair with her, which Eleanor Roosevelt finds out when FDR returns from Europe in 1918 with the famous flu of 1918.

One of the things for me, as a biographer, that is so significant is for Eleanor Roosevelt - the child who never had a home of her own, who lives in her grandmother's home and then goes to school and then gets married and lives in her mother-in-law's homes, and then in public housing (like the White House and the State House) - housing becomes for Eleanor Roosevelt the most important issue.

Like traditional upper class families, there are nannies and servants, and the children, you know, come in to say good-night before they go to bed. There's very little private time with the children in the early years. Actually, there's much more private time with the children in the 20s.

In one way, it is this sense of order and also love that, I think, really saved Eleanor Roosevelt's life. And in her own writing, she's very warm about her grandmother, even though, if you look at contemporary accounts, they're accounts of horror at the Dickensian scene that Tivoli represents: bleak and drear and dark and unhappy. But Eleanor Roosevelt in her own writings is not very unhappy about Tivoli.