Real benefits come when managers begin to understand the profound difference between 'cost cutting' and 'eliminating the causes of costs'

PDCA is the essence of managerial work: making sure the job gets done today and developing better ways to do it tomorrow.

There are three ways to get better figures... Improve the system... Distort the system... Distort the figures

Real benefits come when managers begin to understand the profound difference between 'cost cutting' and 'eliminating the causes of costs'