You always think in terms of customer benefit. You always think, "How could I really benefit people at such a high level that they would love to buy my product or service and recommend it to others?"

Order is heaven's first law. Order is earth's first law, too.

If you do not have goals of your own you are doomed forever to work to achieve the goals of someone else.

The very act of accepting responsibility short-circuits and cancels out any negative emotions you may be experiencing.

My secret for writing is going back to clarity. I'm very clear about what I want to accomplish-the goal-and then the next two are focus and concentration. And I've probably spent my whole life both practicing those two and teaching them. Focus. Focus on a single point and concentration. And concentrating on a single thing till it's done.

The better organized you are in the simple things, the more spontaneous and free you can be in the ore important things.

Excellence is not a destination; it is a continuous journey that never ends.