We get a ton of email; everybody does now. It gives us a kind of a pulse that you can feel. What we hear people saying is thank you for being fair; thank you for being balanced.

Television has certain imperatives that CNN had the luxury of ignoring for a long period of time. CNN could take the position that the news would be the star, because in most of the programming day, they were the only all-news operation on the air.

You have to have pace, you have to have high production values, you have to have interesting graphics, and you have to have attractive people - CNN could afford not to be so obedient to those commands, and for a long time, it wasn't.

We've had a series of major news stories that have brought in viewers who either were sampling to see what else was available or were normal news watchers. The Florida recount and the end of the election was a huge development. And then 9/11 came along.

Winners take responsibility, losers blame others.

I think that what people want from cable news channels is the sense that if there's hard news, it's going to come up immediately.

In America today, if your sensibilities are offended by something that has happened, you get an enormous amount of credibility and are taken very seriously.