We no longer know whom to trust. This is the greatest damage the NSA has done to the Internet, and will be the hardest to fix.

If you ask amateurs to act as front-line security personnel, you shouldn't be surprised when you get amateur security.

Microsoft knows that reliable software is not cost effective. According to studies, 90% to 95% of all bugs are harmless. They're never discovered by users, and they don't affect performance. It's much cheaper to release buggy software and fix the 5% to 10% of bugs people find and complain about.

The very definition of news is something that hardly ever happens. If an incident is in the news, we shouldn't worry about it. It's when something is so common that its no longer news - car crashes, domestic violence - that we should worry.

Chaos is hard to create, even on the Internet.

ID can be hijacked, and cards can be faked. All of the 9/11 terrorists had fake IDs, yet they still got on the planes. If the British national ID card can't be faked, it will be the first on the planet.

Surveillance is the business model of the Internet.