No one seems to have learned, or can remember, the magic words that calm people when they are frightened or threatened: "I'm sorry; I didn't see you; are you all right?" The inability to speak these words, I observe, goes right along with a propensity for mindless insults.
Carol TavrisEven irrefutable evidence is rarely enough to pierce the mental armor of self-justification.
Carol TavrisIn sports as in child rearing, marital arguments, or tantrums, the same laws of learning apply; when an emotion is encouraged and the rules permit it, it is perpetuated, not 'drained.' ... An emotion without social rules of containment and expression is like an egg without a shell: a gooey mess.
Carol Tavris