In the horrifying calculus of self-deception, the greater the pain we inflict on others, the greater the need to justify it to maintain our feelings of decency and self-worth.
Carol TavrisNo one seems to have learned, or can remember, the magic words that calm people when they are frightened or threatened: "I'm sorry; I didn't see you; are you all right?" The inability to speak these words, I observe, goes right along with a propensity for mindless insults.
Carol Tavris