A lot is gained through experience, but experience teaches some and not others. Effectiveness and excellence, whether or not they were attained by simply having the knack or through the school of hard knocks, is really what you want to reward.

Make time less precious. We are way too efficient, making use of every hour, every minute. When you were a kid, didn’t you just spend hours poking sticks in the mud, climbing trees and sitting in them, looking at shells and seaweed that washed up on the shoreline? Time was not precious then, we weren’t trying to stuff an accomplishment into every minute every day, we had time for thoughts and feelings. That was good!

We don't have meetings unless absolutely necessary.

Working on the right thing is probably more important than working hard.

Being open and observant of people and the world around you is really important. People have the same desires and needs online as they do offline. The way that people are stays constant. You can change the format, make it easier for them to communicate or use photos instead of words but human necessities never change.

It's about doing things that you haven't done before, where you're still kind of a beginner, and not resting on your laurels.

You try a lot of things and you don't know what the hell you're doing. If you're actually inventing something you shouldn't know what you're doing.