The first step is to measure whatever can easily be measured. This is OK as far as it goes. The second step is to disregard that which can't be easily measured or to give it an arbitrary quantitative value. This is artificial and misleading. The third step is to presume that what can't be measured easily really isn't important. This is blindness. The fourth step is to say that what can't be easily measured really doesn't exist. This is suicide.
Charles HandyPresidents, leaders, to be effective have to represent the whole to the parts and to the world outside. They may live in the centre but they must not be the centre. To reinforce the common sense they must be a constant teacher, ever travelling, ever talking, ever listening, the chief missionary of the common cause.
Charles HandyCompetition is healthy ... but there is more to life than winning or we should nearly all be losers
Charles Handy