The nasty little secret was that I couldn't read worth a darn. In my case, I still read very slowly to this moment.

There is nothing else that so kills the ambitions of a person as criticisms from superiors. I never criticize anyone...If I like anything, I am hearty in my approbation and lavish in my praise.

At the end of every day, having a clientele that speaks well of you, that's the largest source of business. I don't care what kind of business you're in. Clients referring us to their friends or relatives is so much more powerful than any advertising we could ever do.

I am like a chief. I like to taste the food. If it tastes bad, I don't serve it. I'm constantly monitoring what we do, and I'm always looking for better ways we can provide financial services, ways that would make me happy if I were a client.

Kindness is more powerful than compulsion.

The man who has done less than his best has done nothing.

We are all salesmen every day of our lives. We are selling our ideas, our plans, our enthusiasms to those with whom we come in contact.